Frequently Asked Questions (FAQs) | John Ryan Removals
How do I get a removal quotation?
There a few ways you can obtain a quotation for your upcoming removal. Simply call our FREE Call number: 1800 805 513 and speak to a Removals Consultant. Alternatively fill in the online quote request form. A Moving Consultant will contact you within 24 hours. If you have time to enter your inventory for your move simply enter the details on our online quote page. Our quotes are obligation and cost free. Please consider John Ryan Removals for a quotation.
How long Is my quotation valid for?
Our written quotations are valid for acceptance within 28 days from the issue date, provided we are permitted to commence work within 60 days of acceptance.
Can I pack my own removal boxes?
Yes you may pack your own boxes, however breakages in owner packed boxes are not covered by insurance, except in the event of the total loss of a box in which case the maximum value of each carton is deemed to be $500 - please refer to our Insurance Policy Wording. Cartons can be purchased through Moving Boxes and delivered direct to your home.
Are my goods insured?
Under Australian law, removal companies do not have to carry insurance. However, as a member of the Australian Furniture Removers Association, as a minimum, we must have public liability insurance, third party property and motor vehicle insurance, and Carriers Legal Liability Insurance for our protection. This insurance does not cover your goods against accidental damage whilst in transit.
As an authorised representative of Cowden, (a Licensed Financial Services company) John Ryan Removals can offer our customers transit and storage Insurance cover. All customer care staff are trained and AFRA accredited in accordance to the requirements as set out by the Australian Securities and Investments Commission (ASIC). For more information please visit our Insurance page.
Are there any prohibited items which I cannot move?
Yes some items are not allowed to be carried with the removalist. Most removalists have restrictions in terms of workers’ safety. Your John Ryan Removals’ Moving Consultant will be able to give you a list of items which are not allowed to be carried which generally excludes flammables, dangerous chemicals, gas bottles and firearms.
Western Australia and Tasmania have strict regulations on moving plants to these states. Unless it is imperative to take the plants with you be prepared to leave them behind.
How much notice do I need to give to book my removal?
The busiest times for all moving companies coincide with school holidays and the summer months especially from November to March. The simplest answer would be allow as much time as possible.
The amount of notice will be based on the complexity of your move. Allow ample time for your family to prepare for the moving date as well as for John Ryan Removals to schedule your move.
If you are fortunate to have some flexibility in your uplift or delivery dates let us know. We will be able to work within your preferred dates.
Flexibility is the key to a successful move as we will need to schedule packing, removalists, vehicles, containers, shipping etc, ensuring all falls into place similar to a travel itinerary.
John Ryan Removals owns all the equipment and vehicles to complete your local & interstate removals. This promotes greater flexibility to fit in with client requirements.
Our Moving Checklist page contains a time-line schedule and helpful tips to guide you through the moving process to ensure a stress-free move come moving day.
Do you move vehicles?
Yes we do move vehicles both within Australia and overseas. We do recommend that no personal items are left inside the vehicle so please ensure that they are packed up and included with the removal.
Can John Ryan Removals assist in moving our pets?
Yes we do handle pet transport. We are aware that your pets are a most prized possession and we only engage specialists to move pets. When moving pets overseas regulations between countries vary extensively, however your moving consultant will work through the maze with you.
How do I pack my flat screen TV?
If you still have the box the television originally came in you are welcome to use this. We do supply crates for all size flat screen televisions and can pack them for you. Please refer to our Moving Boxes Page should you wish to pack this item yourself.
Are you able to move billiard tables, pianos and antiques?
Our vehicles are equipped with piano trolleys whilst some have Hydraulic tailgates. All John Ryan Removals’ staff are TAFE accredited removalists providing them with excellent skills for the handling of furniture, pianos, pool tables and antiques. John Ryan can organize to have valuable items crated to ensure safe transit to your destination.
Can John Ryan Removals help us unpack & settle into our new home?
On arrival to your new home, your goods will be placed exactly in each room where you require them. If we have packed for you, we will offer to unpack those cartons onto a benchtop or table. For the perfect relocation you should consider a valet unpacking service which includes a complete unpacking service of cartons, placement into cupboards, stocking of shelves, making beds and allowing you to put your feet up.
What does FIDI and AFRA mean to me?
John Ryan is an accredited member of the FIDI Global Alliance. This means that our network of worldwide affiliates consists of only the top professionals companies in the world as recognized by FIDI.
AFRA is the Australian Furniture Removers Association and is an official body of removals experts that helps regulate the removals industry in Australia.
AFRA accreditation ensures peace of mind for the consumer because AFRA accredits only those removalists that have the necessary equipment, vehicles, premises and staff training needed to complete a professional move.
When do I have to pay for the work that is done? Do I have to pay up front?
This will be detailed in the quotation that we provided you. In most instances for interstate removals you will be expected to pay upon uplift at the time the goods are loaded onto the truck. Internet bank transfers should occur at least three days prior to the removal.